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Noticeboard

IF YOU REQUIRE MEDICAL ADVICE WHILST THE PRACTICE IS CLOSED PLEASE CALL SELDOC ON: 0208 693 9066

FOR MEDICAL EMERGENCIES CALL 999

WE APOLOGISE FOR ANY INCONVENIENCE

BOOK YOUR FLU JAB NOW - CONTACT THE PRACTICE TO BOOK NOW ON 02077354412 OR DROP IN TO THE RECEPTION - CLICK THE LINK TO CHECK IF YOU ARE ELIGIBLE FOR A FLU VACCINATION: http://www.nhs.uk/chq/Pages/1040.aspx

If you don’t feel your problem can wait until we reopen, there are a number of options:

For urgent healthcare outside of normal operating hours please call SELDOC on 0208 693 9066.

For urgent dental needs outside of normal operating hours: 111

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

 

Registered patients of Lambeth Walk Group Practice can access extended opening times at four specially selected GP Access Hubs in the borough.

Our GP Access Hubs offer appointments seven days a week at the following times:   12pm–8pm Monday to Friday   8am-8pm Weekends and bank holidays   To book an appointment, simply call us as usual. If you are unable to attend an appointment during our usual opening times, if you wish you can be referred to a GP Hub.   For further information you can visit www.lambethgpaccesshubs.co.uk

Zero Tolerance

Zero tolerance for NHSThe practice fully supports the NHS Zero Tolerance Policy. The aim of this policy is to tackle the increasing problem of violence against staff working in the NHS and ensures that doctors and their staff have a right to care for others without fear of being attacked or abused.

We understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. We ask you to treat your doctors and their staff courteously and act reasonably.

All incidents will be followed up and you will be sent a formal warning after a second incident or removed from the practice list after a third incident if your behaviour has been unreasonable.

However, aggressive behaviour, be it violent or verbal abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police will be contacted if an incident is taking place and the patient is posing a threat to staff or other patients.

 Removal from the Practice List

A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of The Surgery, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.

Removing other members of the household

In rare cases, however, because of the possible need to visit patients at home it may be necessary to terminate responsibility for other members of the family or the entire household. The prospect of visiting patients where a relative who is no longer a patient of the practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family. This is particularly likely where the patient has been removed because of violence or threatening behaviour and keeping the other family members could put doctors or their staff at risk.

 



 
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