At Lambeth Walk Group Practice we might have patients which have a language problem in communicating with our clinical staff during consultations.
So there is a service which is provided by the Community Health South London NHS trust for us to use, just call the telephone number on the leaflet provided or the book kept on the reception desk and follow the instructions.
This service opens at 9am and closes at 5pm.
If you wish to book at face to face interpreter please call between these times.
The patient must be in the reception when booking a face to face interpreter so that times can be agreed by both parties.
When booking a face to face interpreter the company will provide you with a reference number which must be put onto the appointment screen after booking the appointment
There is also a telephone interpreter if the services do not have any availability to come to the practice or the patient is seen urgently at the practice.
This has to be done by the reception staff and to be added onto the appointment screen for the patient, explaining that this is a telephone interpreter patient and the language required.
The clinician will call through to reception when they are ready to see the patient, the reception then call the telephone number provided in the book or on the leaflet.
Follow the instructions giving details such as the language you require and that the patient is in with the clinician.
Once you have the interpreter on the telephone you can then put the call through to the clinician.