This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

CORONAVIRUS ADVICE

To ensure you see the most up-to-date information, please visit www.nhs.uk/conditions/coronavirus-covid-19 

WHAT SHOULD I DO IF I THINK I HAVE THE CORONAVIRUS?

Do NOT attend your GP practice, hospital or pharmacy. Self-isolate at home immediately and remain isolated for 7 days only if you have any of the below symptoms:

  • A high temperature
  • A new continuous cough

If you have these symptoms, however mild, stay at home and do not leave the house for 7 days from when your symptoms started. You do not need to contact NHS 111 to tell them that you're staying at home. Please find official NHS guidance on self-isolation and staying at home HERE.

USE THE NHS 111 ONLINE CORONAVIRUS SERVICE IF:

  • You feel you cannot cope with your symptoms at home
  • Your condition gets worse
  • Your symptoms do not get better after 7 days

ONLY CALL 111 IF YOU CANNOT GET HELP ONLINE.

Please expect a significant delay in answering times as a result of the volume of calls currently being received.

PLEASE BE ADVISED THAT CORONAVIRUS TESTING IS NOT NEEDED FOR MOST PEOPLE AND IS NOT AVAILABLE VIA THE PRACTICE.


How to avoid catching or spreading coronavirus

Do:

  • Wash your hands with soap and water often - do this for at least 20 seconds
  • Always wash your hands when you get home or into work
  • Use hand sanitiser gel if soap and water are not available
  • Cover your mouth and nose with a tissues or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin straight away and wash your hands afterwards
  • Try to avoid close contact with people who are unwell

Don't:

  • Do not touch your eyes, nose or mouth if your hands are not clean

 

Zero Tolerance

Zero tolerance for NHSThe practice fully supports the NHS Zero Tolerance Policy. The aim of this policy is to tackle the increasing problem of violence against staff working in the NHS and ensures that doctors and their staff have a right to care for others without fear of being attacked or abused.

We understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. We ask you to treat your doctors and their staff courteously and act reasonably.

All incidents will be followed up and you will be sent a formal warning after a second incident or removed from the practice list after a third incident if your behaviour has been unreasonable.

However, aggressive behaviour, be it violent or verbal abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police will be contacted if an incident is taking place and the patient is posing a threat to staff or other patients.

 Removal from the Practice List

A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of The Surgery, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.

Removing other members of the household

In rare cases, however, because of the possible need to visit patients at home it may be necessary to terminate responsibility for other members of the family or the entire household. The prospect of visiting patients where a relative who is no longer a patient of the practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family. This is particularly likely where the patient has been removed because of violence or threatening behaviour and keeping the other family members could put doctors or their staff at risk.

 



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website