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CORONAVIRUS ADVICE

To ensure you see the most up-to-date information, please visit www.nhs.uk/conditions/coronavirus-covid-19 

WHAT SHOULD I DO IF I THINK I HAVE THE CORONAVIRUS?

Do NOT attend your GP practice, hospital or pharmacy. Self-isolate at home immediately and remain isolated for 7 days only if you have any of the below symptoms:

  • A high temperature
  • A new continuous cough

If you have these symptoms, however mild, stay at home and do not leave the house for 7 days from when your symptoms started. You do not need to contact NHS 111 to tell them that you're staying at home. Please find official NHS guidance on self-isolation and staying at home HERE.

USE THE NHS 111 ONLINE CORONAVIRUS SERVICE IF:

  • You feel you cannot cope with your symptoms at home
  • Your condition gets worse
  • Your symptoms do not get better after 7 days

ONLY CALL 111 IF YOU CANNOT GET HELP ONLINE.

Please expect a significant delay in answering times as a result of the volume of calls currently being received.

PLEASE BE ADVISED THAT CORONAVIRUS TESTING IS NOT NEEDED FOR MOST PEOPLE AND IS NOT AVAILABLE VIA THE PRACTICE.


How to avoid catching or spreading coronavirus

Do:

  • Wash your hands with soap and water often - do this for at least 20 seconds
  • Always wash your hands when you get home or into work
  • Use hand sanitiser gel if soap and water are not available
  • Cover your mouth and nose with a tissues or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin straight away and wash your hands afterwards
  • Try to avoid close contact with people who are unwell

Don't:

  • Do not touch your eyes, nose or mouth if your hands are not clean

 

At Lambeth Walk Group Practice we might have patients which have a language problem in communicating with our clinical staff during consultations.

So there is a service which is provided by the Community Health South London NHS trust for us to use, just call the telephone number on the leaflet provided or the book kept on the reception desk and follow the instructions.

This service opens at 9am and closes at 5pm.

If you wish to book at face to face interpreter please call between these times.

The patient must be in the reception when booking a face to face interpreter so that times can be agreed by both parties.

When booking a face to face interpreter the company will provide you with a reference number which must be put onto the appointment screen after booking the appointment


Telephone Interpreter

There is also a telephone interpreter if the services do not have any availability to come to the practice or the patient is seen urgently at the practice.

This has to be done by the reception staff and to be added onto the appointment screen for the patient, explaining that this is a telephone interpreter patient and the language required.

The clinician will call through to reception when they are ready to see the patient, the reception then call the telephone number provided in the book or on the leaflet.

Follow the instructions giving details such as the language you require and that the patient is in with the clinician.

Once you have the interpreter on the telephone you can then put the call through to the clinician.

 
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