Patient Participation Group

Our Patient Participation Group (PPG) meets to provide a forum for discussion about the practice.

Latest PPG Meeting Minutes

• Date: 19 February 2026
• Time: 7:00pm to 7:30pm
• Location: Chandler Hall, 15 Lambeth Walk, London
• Attendees: Rajive Mitra (RM), Kevin Xu (KX), Patricia Pyl (PP), Malcom Brydon (MB), Jason Yao, and 85+ PPG members
• Minute Taker: Jason Yao

Welcome and Introduction

RM opened the meeting at 7:00 PM, introduced the practice team, and explained that the purpose of the session was to update patients on the relocation to new permanent premises. He acknowledged the challenges patients have faced during the relocation period and thanked them for their patience and ongoing feedback, including participation in the Friends and Family Test.

RM noted that the practice remains in the top 10% nationally for same-day call-backs and continues to offer multiple access routes, including online, telephone, and face-to-face appointments.

New Premises Update

MB confirmed that, following an extensive site search, the practice will relocate to Graphite Square, co-locating with Gray’s Inn Medical Group. A map was presented to show the relationship between the old Lambeth Walk site, Akerman Health Centre, and the new premises. Directions were clarified using local landmarks to help patients visualise the location.

Building Design and Facilities

• Three floors:
  • Ground floor: Shared reception (clearly demarcated by practice), clinical and administrative rooms
  • First floor: Predominantly clinical rooms and management offices
  • Lower ground floor: Administrative offices and meeting rooms
• All clinical rooms will have brand-new furniture and equipment
• Designed to support service delivery during future pandemics
• Interior colour scheme: neutral, graphite-themed, calm and welcoming
• Fully accessible design, including lifts, ramps, hearing loops, braille and large-print signage, and wheelchair-friendly consulting rooms

RM confirmed the new site is approximately a 5–10 minute walk from the former Lambeth Walk premises.

Questions and Answers (Summary)

• Premises size: Approximately 16,500 sq ft; sufficient space for existing and expanded community services
• Opening date: Targeted for Q1 2027, subject to construction approvals
• Accessibility: Fully accessible for all disabilities; two lifts and inclusive design throughout
• Parking: Disabled parking will be available (number of bays to be confirmed)
• Pandemic preparedness: Building designed to allow continued operation
• Services: All services will be located in one building
• Lease: Minimum 30 years, protected under the 1954 Act
• Staffing: GP funding is separate from the relocation project; current staffing mix meets needs
• Pharmacy: Nearest pharmacy will be Lambeth Walk Pharmacy
• Catchment area: Minor changes only
• Basement access: Accessible via an alternative entrance
• Consulting rooms: Designed for full wheelchair access
• Colour scheme: Finalised; intended to create a calm environment

Foundation to More Health initiative: Will continue unaffected

• Opening ceremony: Planned
• Earlier move-in: Possible but dependent on construction
• Leadership: RM confirmed he will remain with the practice

Closing

Several PPG members expressed gratitude and optimism, noting the positive shift from uncertainty to tangible progress. The meeting concluded at 7:30pm.