The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Practice Secretary / Practice Administrator support’s the Practice manager, GPs and other medical professionals in delivering the best patient services. They have an important link between all and provide high quality reassuring help when dealing with patients and their families. They can also direct you to the right person or deal with any query when you have been referred by your GP to specialist consultant at the Hospital.

Patient Services Assistant provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.